Solar Hot Water Testimonials
We are not shy to shout about our high level of service. Nor are our customers. This is them having their say...
"Thanks to the team at Ureco....was very pleased with every aspect of the transaction - from the initial call on Saturday, quote process and installation was all exceptional. You should all be proud of the services you provide."
Doug & Deb Smith, Rockingham Area, June 2016
"Thank you for the fast installation. The team of guys installing my unit were thorough professional and even fixed a few areas on my roof. So far I would highly recommend Ureco to anyone looking for a new hot water system."
Clint Allan, Rockingham Area, May 2016
"Just wanted so say a big Thank You to yourself and your team that installed our new hot water system last week. You we're a pleasure to deal with as my initial contact with UrEco and the guys doing the job were very professional and readily answered any of my queries on the spot. I thoroughly enjoyed my nice warm shower that night after installation and the system has been working great since. I will happily recommend your company should any of our friends and family ask."
Emma & Dan Spada, Armadale Area, April 2014
"Many thanks for prompt response to the leak in my new solar. It was fixed within 2 hours of me reporting it. I have been most impressed by the service you have given and you can be sure I will be passing this on to friends and colleagues."
Roy, Yanchep Area, March 2016
"In an industry where it is common to pay too much and suffer poor service, it was a breath of fresh air dealing with Alex from Ureco. He responded within 20 minutes of requesting a quote and was at the property one hour later! He made an assessment of the existing faulty HWS and gave us options to fix or swap for a new one. The cost was reasonable and the new one was installed quickly. When an issue came up (not Ureco's fault), Alex took ownership of the problem and provided us a resolution which we were pleased with. Two thumbs up for Alex and Ureco, I cannot recommend them enough!"
Terry Young, Perth Metro, Dec 2015
"My solar water tank with back up gas booster suddenly stopped working, after calling a plumber he said it was most likely the pump which was failing. I called the manufacturer who said that a technician would call me the same day to book a time to repair it. I am still yet to hear from this technician. I phoned UrEco desperate for someone to help fix my hot water system and was connected with Alex Brown Technical Manager. Alex asked me a few questions about the system to do some checks so he could ascertain what the problem was before sending a technician out for no reason. Alex was so friendly and polite and extremely knowledgeable, the problem with my hot water system was that the power had tripped turning off the power supply to the solar tank and back up gas booster which meant there was no hot water. Alex solved my problem without me needing to pay for labour or replacement parts. Outstanding Customer Service is hard to find these days and Alex went above and beyond to help fix my hot water system. I would be out of pocket and still waiting for the technician if I hadn't given UrEco a call. Highly recommend a call to them first for any problems you may have."
Jessica, Perth Metro, Nov 2015
"Called these guys regarding an Edwards solar hot water booster issue on one of my rental properties in Perth. Their team liaised with my tenant and went out same day to replace what turned out to be a faulty element. They also took the time to explain how the supplied element is better suited for hard water areas. Quick, Friendly and Price Competitive! I would recommend them to anyone and use them again."
Sharney, Rockingham Area, Sept 2015
"We had an Apricus Solar Hot Water system installed one year ago and it has been totally trouble free and economical, only requiring the gas booster for a couple of months in winter. The team were efficient, reliable and very friendly with the installation and Alex provided excellent after sales service recently, when we had a power problem that wasn't even the fault of the hot water system. I highly recommend UrEco."
Erin, Western Suburns, Sept 2016
"Thanks for installing the gas booster for me on last Friday. They are very professional and did brilliant job!! I already recommend you to all my mates."
Jing Wu, Bassendean, Sept 2015
"Thank you for your prompt efficient service - I am very impressed by your work ethic and professional attention to detail. Although I was not present during installation, my family reports your staff were on time, courteous, and did an excellent job. I shall not hesitate to recommend your company to any of my friends and colleagues seeking solar products."
D Flockhart, Armadale Area, July 2015
"This company could not do enough for us. My Mum is a pensioner, and Alex and his team did everything to get hot water to her at an affordable price. The product is superb. The gentlemen that attended gave my Mum the courtesy of answering all of her questions. Can not recommend them highly enough."
Debi, Perth, April 2015
"We appreciate your company's products and support. We are so happy to be able to write a testimonial for your company
We experienced from when we first talked to your sales team to the completion of instillation a very professional approach. From first discussions about the hot water system hot water systems to the final cleanup , the job was professional, fast and we have been left with a SOLAR HWS that is so efficient and Hot far more so than our previous system. The installers were clean,professional and friendly . Timing was spot on and we will happily recommend your company."
Ross and Anne Martin, Banjup, April 2015
"Just wanted to provide some positive feedback on our new hot water system and professional installation. Really impressed - thanks."
David Kipling, Hillarys, March 2015
"This company was very easy to deal with, gave great advice and service and the installation was of a very high standard. We recommend!"
Grant & Rochelle, Fremantle Area, March 2015
"Switching from the old gas storage to a new heat pump hot water system was quick and efficient. The 4 tradies chosen by Alex were excellent. The unit is smaller than the old 'clunker' (taken away for free) with the bonus that the new bueaty is unseen from any window"
Ian & Nina, Trigg, Feb 2015
"Ureco Solar Hot Water were excellent in installing our hot water system. They're very efficient and fast"
Verity, Fremantle, Jan 2015
"Just like to say we are extremely pleased with our HWS installed in November. As an added bonus, our power bill just arrived and came in under 50% of what we were previously paying!"
Liddlelow Family, Mandurah, Jan 2015
"Following the birth of our baby girl at 15.32 today I have just come home to hot water. To have not only a temp hot water solution provided within hours of our old one breaking, followed then by a completely brand new Rinnai Solar system installed and the old removed all within 48hrs..... Exceptional!
To Alex, Adam and anyone else involved a massive thanks!"
Family Coghlan, Perth South Western Suburbs, Jan 2015
"Ureco and Sanden heat pump. The service, information and professionalism we received from Ureco and in particular from Alex Brown were outstanding. The Sanden 250 litre heat pump was installed near Dunsborough exactly a week after my first enquiry. These pumps are amazing! Hot water starting within 20 minutes, and almost silent. Ours is installed outside our bedroom window - inaudible. Daily power draw of only 1-2 kW after start up. Marine grade stainless steel tank with 15 year warranty. Cheaper to run than any other system, and free when powered by solar PV. Not cheap, but a real quality product and definitely worth the money. So impressed that we have arranged for Ureco to install one at our Perth house."
Johnson household, South-West WA and Perth, Dec 2014
"Ureco Solar Hot Water was very responsive and was helpful in sorting out my hot water unit issue rather than selling a whole new unit, they were able to fix my existing unit and that saved me money."
Michelle, Perth, November 2014
"Ureco were very professional and very helpful. With their help I found out I did not need a new solar hot water system as it was only a replacement element that was needed. I would highly recommend this company."
Shirley Palmer, July 2014
"Ureco Solar Hot Water responded to my request very promptly and delivered a great service and some good advice"
Peter Duff, July 2014
"I congratulate your guys for doing a professional job and they left everything neat and tidy."
Cooper Family, Perth North-Eastern Suburbs, July 2014
"Thanks for the Professional job you and your team did on Friday, most impressed! And will be recommending you to others if they require a hot water replacement or upgrade. Nice to have Hot water 24/7"
Fairfield Family, Perth Northern Suburbs, July 2014
"I would like to take the opportunity to thank you and your team for the prompt and professional installation service.
I was very impressed with the efficient way the installers went about their business, and the care taken taken on the job was impressive."
Hubble Family, Perth Hills, June 2014
"I would like to take this opportunity to thank you immensely for installing the Ureco Solar Hot Water System at our property . From the initial contact to the final installation and commissioning stage you have displayed professionalism , utmost customer care /service and prompt response to an emergency situation with meticulous attention to finer details . Your service ticked all the boxes of quality, efficiency and most importantly value for money . I assure you that I will do the best to spread the good word in the community and my social network. I hope I can help you generate more business and good will for your business. I am happy for you to use me as a reference or testimony for promoting your service ."
Mr Joseph, Perth Southern Suburbs, Feb 2014
"I wish to compliment your company on the service provided by your employees Adam and Rob. They were prompt, courteous, thorough, efficient and clean workers....a credit to themselves and your company.
The electrician Brad was also a thorough professional in every way.
Thank you for a pleasant buyer experience:-) I shan't keep it a secret."
Mrs Browne, Perth Northern Suburbs, Feb 2014
"Just like to state my sincere thanks for the no nonsense approach to my inquiry and the rapid response to my emails and the great advice you gave me.
I would also like to praise Rob (our in-house plumber and gasfitter) for this professionalism, friendliness and for doing such a great job on my installation.
I will be recommending Ureco whenever I get the chance.
- Great service
- Great advice
- Amazingly fast installation
- High standard of work
- Professional and friendly
I can not praise you guys enough.
A job very well done!!"
Bailey Family, Perth Northern Suburbs, Feb 2014
"Thank you for all your help. Please pass on our thanks to Rob (our in-house plumber and gasfitter), he was very professional and the job he has done for us is very neat and tidy. If anyone I know ever has hot water problems I won't hesitate to recommend your company."
Travaglini Family, Perth Southern Suburbs, Jan 2014
"Ureco clearly has a strong focus on excellent customer service……professional and prompt from start to finish. The new solar hot water system was installed and the old system removed with a minimum of fuss and the new system performs very well."
Ms Gregory, Perth Northern Suburbs, Nov 2013
"Very good and prompt answering all my questions and supplying information. Installation team worked well together and very helpful to me. All recommended."
Mr Freeman, Perth, July 2013
"Thank you very much for excellent customer service.
From my initial contact with your company, subsequent telephone conversations and agreement to proceed, followed by you calling to confirm scheduled installation date, and then reconfirming the day before. Arrived on the day and at the time they said completed a 1st class installation, and left the place clean and tidy.
I will be mentioning this to anyone I know that is considering solar hot water system."
Prior Family, Perth Southern Suburbs, June 2013
"Thanks for the prompt service guys. When it became evident that my old solar hot water system was well-and-truly dead, I had a shiny new conergy 300L up on the roof within mere days, even with the storms looming! A big thumbs-up!"
Bacon Family, Perth Hills, May 2013
"Solar makes a big difference. Your solar has made my bill shrink"
[This customer removed their old gas storage system replacing with a gas boosted Conergy Solar system. Their gas bill has now dropped more than 90%, see picture!]
Hunter Family, Perth South Estern Suburbs, Feb 2013
"Thanks for good service"
Di Stefano, Perth Northern Suburbs, Jan 2013
"Great Job, didn't expect it so fast.
Very happy with my dealing with Ureco, Everything was planned and executed.
Cheers for a professional job done well."
Wade Family, Perth Northern Suburbs, Jan 2013
"System working efficiently, water staying hot without boosting during cold days. Fan setting during off peak times not noisy.
Really pleased with product choice, price very competitive to similar units."
Niemann Family, Perth Northern Suburbs, July 2012
"The installers were friendly and professional. They left the job very tidy and answered all my questions."
Sheirff Family, Armadale, June 2012
"Just a quick note to express our thanks to all of you and your team!
From the time I spoke and met with you to the arrival of the Hiab operator, the plumber and his offsider, the electrician and finally yesterday your young lady in admin. everyone was very professional and pleasant.
We haven't used the booster so far and tapping into the hot water line to the kitchen in the roof was the right thing to do. We now get VERY HOT water there and in seconds. GREAT PERFORMANCE!"
Mr Delbost, Perth Northern Suburbs, May 2012
"Wow what a difference! Finally a decent shower. The team did an excellent job and I would highly recommend your company."
Mr Guyler, Perth Southern Suburbs, May 2012
"Everyone we dealt with from ureco was great. Ureco was the only company to call me back after calling numerous companies. Installers were friendly and approachable. Overall very pleased with our new system."
Mr Wicki, Perth North-Eastern Suburns, April 2012
"All Very helpful and lovely to deal with. Very happy with the can do attitude, great service"
Ferreo Family, Perth Northern Suburbs, March 2012
"We are very pleased with our Conergy Heat Pump hot water unit and would recommend ureco to others trying to reduce their energy bills"
C Bainbridge, Armadale, March 2012
"We have had a lot of renovations and repairs done at this house in the last 6 years and we have never came across a more professional organisation in that time. You were responsive, on time and knew what you were doing. You certainly exceeded our expectations.
The service was outstanding in every respect. Knowledge, timing and quality of the product were fantastic."
Tucker Family, Perth, March 2012
"Very friendly, helpful and polite. Very happy with the whole installation and system. Thank you!"
Kannemeyer Family, Perth Northern Suburbs, March 2012
"Would not hesitate to use again and recommend to others."
Weatherston Family, Perth Hills, March 2012
"Very satisfied with all aspects of the job. Appreciated greatly the promptness and anticipation of Alex and the rest of the team. My gas hot water system broke down on a Friday and the new system was in place Monday morning after a consult on Saturday."
D'Almeida Family, Perth North Eastern Suburbs, March 2012
"The job was done on the agreed date and time, quickly, neatly and without fuss."
Kaufman Family, Mandurah, March 2012
"Fast and efficient service and installation. We had hot water within 3 hours of installation."
Johnson Family, Perth Metro, February 2012
"Ureco were very prompt in responding to my enquiry and were able to install a new system within days. Overall it was a hassle-free, positive experience."
Ricci Family, Fremantle, January 2012
"The installed system is working perfectly and I'm very happy with it"
Mrs Tan, Perth, November 2011
"Very satisfied. Recommend you!"
Mr Worth, Perth, November 2011
"After much searching for the right heat pump for our home, we purchased a Heat Pump at the 2010 Bunbury Home Show. Since we replaced the LPG Gas storage unit we have saved over $600 in replacement gas bottles. We also have not seen an increase in our electricity bill that we have been monitoring for the past year.
We have and will continue to recommend this product and the service we've received from ureco."
Atanackovic Family, South-West WA, August 2011
"Your service has been extremely helpful. Overall, taking the quality of the product into account I would say that you are offering a better value, hopefully other potential customers can appreciate that too."
MacGill Family, Perth, May 2011
"After replacing our electric hot water system with a heat pump in July 2010 we found our electricity bill dropped 33%! Furthermore we could have longer showers without ever worrying about running out of solar hot water. We are happy with our heat pump system and recommend ureco."
Tomuli Family, Perth, April 2011
"The service I received from Alex Brown has been exceptional. My questions were always answered in a professional, yet friendly manner. I found the ureco hot water system to be the most efficient and effective for my needs - the system works wonderfully well in providing hot water, and the best part, for me, is that with the timer I save on the use of electricity (by combining with my solar power system). I am happy to recommend the product to any prospective buyer."
L Footman, Perth, October 2010.
"The hot water system we installed in July provides copious quantities of hot water for our family of 6. The advice, assistance and service provided has been excellent and I recommend both the product and the ureco team."
Clarke Family, Perth, September 2010.
"As a plumber, I install lots of different hot water systems. Recently I have installed a new ureco system and I was impressed with the modular concept as it is user friendly and can be adapted to suit most situations at a realistic price."
K Harper, WA Plumber, May 2010
"The unit we installed has functioned faultlessly. As a result of the efficiency and reliability of this initial unit, we have successfully installed these units as stand alone hot water systems in other buildings at CSIRO.
They have proven to be a good investment, in both reliability terms and energy efficiency. I would thus be happy to recommend these units."
P Paterson, CSIRO Property Services, March 2010